Shipping policy

Where we ship

Bucket Hoods ships orders from Canada. The destinations currently available for your order are shown at checkout. If checkout does not offer a shipping option for your address, we are not currently able to ship there.

Order processing

We aim to prepare orders within 1–2 business days, excluding weekends and Canadian statutory holidays. Processing time is separate from the carrier's delivery time. During product launches, holidays, or unusually busy periods, processing may take longer. If an issue causes a material delay to your order, we will contact you using the email address provided at checkout.

Shipping rates and delivery estimates

Canada: Standard shipping is CA$5 on orders below CA$75 and free on orders of CA$75 or more.

United States: Standard shipping is US$7 on orders below US$75 and free on orders of US$75 or more.

Free shipping eligibility is based on the merchandise subtotal after discounts, excluding shipping and taxes. Faster shipping services, where available, are priced separately. Available services, the final shipping charge, and any estimated delivery window are displayed at checkout before payment.

Delivery windows are estimates rather than guarantees and begin after an order has been handed to the carrier. Weather, customs processing, peak-season volume, and other circumstances outside our control can affect delivery.

Tracking

Tracking availability depends on the shipping service available for your destination. When tracking is provided, a tracking link is sent to the email address associated with the order after the parcel ships.

International orders, duties, and taxes

For orders shipped to the United States, duties and import fees are included in our U.S. prices. Any applicable sales tax is shown at checkout before payment.

For other international destinations, checkout will display the taxes, duties, import charges, and other pricing information available before payment. Unless checkout expressly states that a charge is included, the customer is responsible for any applicable import charges assessed on delivery.

Address changes and cancellations

Contact info@buckethoods.com as soon as possible if an address needs to be corrected or an order needs to be cancelled. We will try to help, but we cannot guarantee a change or cancellation after fulfilment has started.

Delayed, lost, damaged, or returned parcels

If tracking has not updated for seven business days, the estimated delivery window has passed, or a parcel arrives damaged, email info@buckethoods.com with your order number and any useful photos. We will review the shipment and work with the carrier where appropriate.

Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned to us because an address was incomplete or incorrect, or because delivery was refused or not collected, we will contact you about the available next steps and any applicable reshipping charge.

Questions

For shipping questions, contact info@buckethoods.com.