Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition that you received it: unworn or unused, with any tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email info@buckethoods.com. If your return is accepted, we will provide instructions and the return address. Items sent back without first requesting a return will not be accepted.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable. If an item is defective, damaged, or incorrect, Bucket Hoods will cover the return shipping cost.

Damages and issues

Please inspect your order when it arrives and contact us promptly if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions and non-returnable items

We cannot accept returns on final-sale items or gift cards. Contact us if you have questions about a specific item.

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a separate order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it: unworn or unused, with any tags, in its original packaging, and accompanied by the receipt or proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, email info@buckethoods.com.